Talking to someone who understands: ambulance

Your role is one of the hardest there is. You don’t know what you might face when you get called out, what you or a colleague might hear when you pick up the phone, or what will be being discussed when you turn up for your shift. You might find some incidents, ideas or thoughts stay with you for a long time.

Talking to friends and family can be very helpful. Sometimes, though, it’s hard to get others to imagine what you’ve been through. And while your colleagues might understand, now and then it can feel easier to talk about feelings with people you don’t know.

“Please, seek help or support if you are struggling. It just takes one message to someone or a call to say ‘I’m not okay’.”

Ben Hawkins Emergency Dispatcher, East of England Ambulance Service

If you want to talk to someone who understands what it is like in the ambulance service, you can call The Ambulance Staff Charity on 02477 987 922, available 8am to 6pm, Monday to Friday. They’ll be able to talk you through support and signpost you to further options.

If you prefer the idea of talking by text, you could also contact Shout. They provide a dedicated support service just for emergency service workers, which you can access by texting BLUELIGHT to 85258 any time.

The Ambulance Staff Charity

The Ambulance Staff Charity (TASC) provides services to support the mental health, physical rehabilitation, and financial wellbeing of the UK’s ambulance staff, their family members, students, and ambulance service volunteers. You can call their wellbeing team on 02477 987 922, 8am to 6pm, Monday to Friday.

  • UK-wide

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