Case studies

Mind have collated a series of case studies which highlight some of the excellent work taking place across emergency services throughout the UK to support the mental health of staff and volunteers.

They link to the Mental Health at Work Commitment, promoting shared learning and offering ideas to help embed best practice throughout the Blue Light Community. Some also feature in our guidance documents.

Developing a robust mental health at work plan

In December 2020, Cheshire Fire and Rescue Service published their five-year mental health strategy. This case study shows how they took an inclusive approach to developing it – involving managers, employees, elected members of the Fire Authority and trade unions.

As well as involving all parts of the organisation in developing the plan, they receive ongoing feedback and input from staff and volunteer networks and a regular anonymous survey carried out by an external agency.

  • 3 min read
  • UK-wide

Embedding work-life balance in day-to-day work

Student paramedics face a range of pressures – from financial issues, moving away from home and academic concerns, to gruelling shifts, high levels of operational demand and emotionally charged situations.

This case study shows how the Paramedic Science department at St. George’s, University of London, supports students through it, actively encouraging them to maintain a positive work/life balance.

  • 3 min read
  • UK-wide

Campaigning to challenge mental health stigma

This case study from Yorkshire Ambulance Service NHS Trust describes the county-wide campaign they joined, focusing on preventing suicide and addressing the stigma around mental health.

They collected personal stories from staff in video, audio and text; encouraged everyone to take part in suicide awareness training, and more – all in partnership with local authorities, charities and other organisations.

  • 3 min read
  • UK-wide

Investing in our workforce with the right skills and knowledge to support better mental health

For Cleveland Police, educating the workforce around mental health and wellbeing has been a priority for a long time.

This case study describes what’s worked for them: from ongoing training, to regular newsletters and webinars, to wellbeing support dogs, to a network of Blue Light Champions and mental health first aid training.

  • 3 min read
  • UK-wide

Tailoring support for volunteers’ friends and family

In 2018, Scottish Mountain Rescue conducted a review of all aspects of their volunteers’ wellbeing, and realised that that doing more to support responders’ family and friends was a priority.

This case study describes how they developed their ‘Welcome to the Team’ booklet, explaining what to expect when someone in your life volunteers with them. It’s now given out to all new volunteers.

  • 3 min read
  • UK-wide
Scottish Mountain Rescue

A proactive and preventative approach towards supporting colleagues

Police Service of Northern Ireland know that working in the police brings a range of potential stressors, from being under physical threat to witnessing a lot of suffering in others.

This case study shows how they responded to this: by developing a wide-ranging wellbeing and resilience programme for officers and staff, including peer supporters, training programmes and an early intervention system.

  • 3 min read
  • UK-wide

Listening to our people about their wellbeing

South Wales Fire and Rescue Service have invested in improving the working experiences of their people, from both cultural and wellbeing perspectives.

This case study describes how the Investors in People (IiP) scheme was a key part of this. Its recommendations led them to establish a Staff Engagement Network to monitor mental health and wellbeing. In 2021 they became the first organisation in Wales to be accredited with the Wellbeing IiP award.

  • 3 min read
  • UK-wide

Taking a coordinated approach to Blue Light Champions

The Metropolitan Police has over 1,500 trained Blue Light Champions – they’ve become a respected and well-known brand there.

But this impressive number means taking a co-ordinated approach is vital. This case study explains how the Met’s small Blue Light steering group oversees the Champion programme, as well as training, event planning, communications and more.

  • 3 min read
  • UK-wide

Multi-purpose ‘Wellbeing Zone’

This case study from City of London Police Service describes the introduction of a new ‘Wellbeing Zone’ at their main operational base.

Colleagues were consulted in the developmental phase of their new wellbeing strategy, which highlighted a need for a retreat style space for all staff to utilise to support their wellbeing. Alongside this, various other initiatives are highlighted as part of their revised strategy.

  • 3 min read
  • UK-wide

Tackling Trauma – Tools, Techniques and Tactics

This case study from Durham Constabulary describes how they are tackling trauma within their service, including a range of tools, techniques and tactics.

They have developed  a comprehensive range of resources specifically designed to support colleagues exposed to traumatic incidents, providing training in Trauma Impact Prevention Techniques (TIPT) and having Trauma Risk Management (TRiM) processes embedded across the force.

  • 5 min read
  • UK-wide

Mental Health at Work Commitment: Champions Webinar

Hosted by Mind, this webinar saw Champions from emergency services across the UK showcase existing work that aligns with the Mental Health at Work Commitment standards.

They offer some practical tips on implementing the Commitment’s standards and highlight how you can be involved in shaping action going forward.

This webinar is for you if you’re already an active champion of mental health, or considering whether to become a champion in your service. This includes peer supporters, mental health first aiders, TRiM practitioners and wellbeing champions.

  • 53 min watch
  • UK-wide

Mental Health at Work Commitment: Wellbeing Leads Webinar

Hosted by Mind, this webinar saw Wellbeing Leads from emergency services across the UK showcase existing work that aligns with the Mental Health at Work Commitment standards.

They offer some practical tips on implementing the Commitment’s standards and highlight how you can be involved in shaping action going forward.

This webinar is for you if you’re in a role linked to mental health and wellbeing, learning and development, organisational culture, and/or management.

  • 58 min watch
  • UK-wide

Building the Foundation for a Wellbeing Programme

This case study from East of England Ambulance Service describes a range of new initiatives they’ve recently introduced. These are focused on three key preparatory activities; to Educate, Connect and Measure.

They don’t frame this as the endpoint, but instead a foundational part of their ongoing wellbeing programme development.

  • 5 min read
  • UK-wide

Want to showcase your work?

Submit your case study to: bluelight@mind.org.uk