Quality Assurance

We take quality seriously here on Blue Light Together, and it’s really important to us that we show you the very best resources that are out there to achieve our goal of helping emergency responders, colleagues, friends and family find the right kind of support for their mental health.

So, what makes a good resource? We’ve put together a list of principles that we believe all good resources should have. We use our quality assurance process to ensure that we’re holding ourselves accountable to this.

Our principles

When choosing resources for inclusion on this site, we consider the following principles first of all:

  • User centric – our end audiences and website visitors drive our decision making. Insights gained from our own research into the needs of the emergency services community (current emergency responders, friends, family, retirees), the expertise of the emergency services charity partners and the input of emergency responders with lived experience of poor mental health will inform curation topics and how all Blue Light Together website resources are presented
  • Relevant – content must provide our audiences the information, resources and interventions on workplace wellbeing to equip them to take steps to support the mental health of themselves or others with due consideration to regional differences in support available
  • Trusted sources – content providers should be known organisations to our end users that elicit trust in the guidance and information provided. This includes (but is not limited to) sector leaders, industry bodies, networks and employers that already have established expertise in workforce wellbeing
  • Lived experience input – curated resources and the manner in which these are presented on the Blue Light Together website must reflect people’s lived experience in the workplace. The involvement of emergency responders and their community is vital
  • Evidence based – tools and interventions on the site should have some form of quantitative and/or qualitative data that shows a positive evaluation by employers and/or employees
  • Easy to access – resources should be written in plain English, meet agreed accessibility standards, and be directly linked to from the site to provide the shortest possible user journey
  • Make navigation of resources and information easier – curated resources should add value to the existing catalogued resources presented on the Blue Light Together website and make finding the right information and resources easier for the end user

Reviewing the resources

All of the resources included on Blue Light Together are individually reviewed by a quality assurance panel that includes representatives from:

  • Mind
  • Police Care UK
  • The Ambulance Staff Charity
  • The Fire Fighter’s Charity
  • The Royal Foundation

This panel will consider the appropriateness of any resource’s inclusion based on the principles above.

When a resource is particularly long (for example, a full-length book) or serialised (for example, a podcast, blog or continually-updated website) we will review a reasonable proportion of it. We reserve the right to change our opinion of its suitability as and when new episodes, articles or content are added to it, but will not as a matter of course have reviewed each of these.

Please note that despite our quality assurance processes, we can’t take responsibility for links to other websites, resources or content on third party sites.

Our mission is to bring you the best resources that are out there, so we take the quality assurance of them seriously. If you’ve got any questions or queries regarding our processes, please email bluelight@mind.org.uk