Talking to someone who understands: search and rescue

Your role is one of the hardest there is. You don’t know what you might face when you get called out, what you or a colleague might hear when you pick up the phone, or what will be being discussed when you turn up for your shift. You might find some incidents, ideas or thoughts stay with you for a long time.

Talking to friends and family can be very helpful. Sometimes, though, it’s hard to get others to imagine what you’ve been through. And while your colleagues might understand, now and then it can feel easier to talk about feelings with people you don’t know.

“Please, seek help or support if you are struggling. It just takes one message to someone or a call to say ‘I’m not okay’.”

Ben Hawkins Emergency Dispatcher, East of England Ambulance Service

If you’d like to talk to someone who understands what you’re going through, Hospice UK have created a free phone line for frontline workers, staffed by Just B. It is available 7 days a week from 8am to 8pm, and is confidential, so you can talk about what’s on your mind. You can reach them on 0300 303 4434.

If you prefer the idea of talking by text, you could also contact Shout. They provide a dedicated support service just for emergency service workers, which you can access by texting BLUELIGHT to 85258 any time.

Looking for more information, ideas and suggestions?